Shipping Policy
As you complete your order, you will be asked to provide a postal code and country of destination. This is so that we can let you know before you order what the actual cost of shipping your item is.
If you have any questions, please email us at: TheStore@LaJollaHistory.org or call us at (858) 459-5335 Monday through Friday 10:00 AM to 4:00 PM Pacific Standard Time.
ALL OF OUR PRODUCTS ARE SHIPPED VIA FIRST CLASS MAIL TO ALL DESTINATIONS.
Expected delivery is between 5 and 14 days.
Return and Refund Policy
PLEASE NOTE THAT ALL SALES ON PHOTO PRINT ORDERS ARE FINAL.
If you are not satisfied with your order, please contact The La Jolla History Store at 858-459-5335 Monday through Friday 10:00 AM to 4:00 PM Pacific Standard Time or email us at thestore@lajollahistory.org. If you qualify for a refund, we can refund your money for the product only, less a 15% restocking fee within 7 days of receipt of the packages. Refunds will be issued only upon the receipt of unused product. Customer is responsible for all return shipping and handling charges. If you have any questions or concerns about returning an item, please email us at TheStore@LaJollaHistory.org and we will provide shipment information.
Refused or Undeliverable Packages and Shipments
Sometimes, a carrier will be unable to deliver a package to the address provided to them. This can happen if the address provided is incorrect.
If this happens, the package will:
- Be returned to The La Jolla History Store. We will provide a refund to the buyer for the item, less a 15% restocking fee and the shipping charges incurred by The La Jolla History Store (the cost of shipping the package to you and back to us) or
- The customer will provide a new shipping address and we will reconsign the order. The additional shipping cost due to the reconsignment will be billed to the customer.
Goods Damaged or Lost In Transit
You must physically inspect your goods before accepting them from the carrier. If there is any damage or any items are missing, it must be reported to the delivering agent for claim.
If you receive a defective product, LaJollaHistory.org will replace the same item at no cost to the customer. However, we must charge for shipping the new product.
No returns will be accepted for the following conditions:
- The product has been used, hung or modified
- Items from custom order specifically requested by the customer
- Volume order totaling more than $1000
*To return an item, please follow our Return Procedure.*
All credit will be placed on the credit card used for the original purchase. Allow 1 to 2 billing cycles for the credit to appear on your (online) statement.
Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us at TheStore@LaJollaHistory.org. Make sure to include all available reference information to assist us.
* Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.